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Job Description

Job Title:
Customer Service Representative-Patient Accounts

Requisition #:


East Setauket, NY

Post Date:

Required Qualifications
  • High School Diploma/GED.
  • Minimum of two years medical billing related experience in a physician’s office or graduation from a medical billing program.  
  • Must have excellent expressive and written communication skills.
  • Must be highly organized.
  • Heavy telephone experience.

Preferred Qualifications
  • Computer literate with knowledge of medical insurance policies, reimbursement and medical terminology. 
  • Experience with insurance websites.
  • Experience with Microsoft Office Word and Excel.


The Clinical Practice Management Plan is seeking a Customer Service Representative to interact with patients to review billing questions and outstanding bills.  Responsibilities include updating patient demographics and financial information in the EMR/billing system.  Establishes patient payment arrangements and collects payment information via telephone.  Process registration interfaces and returned mail.  Prepare billing error corrections, processes refunds and itemized bills for patients and attorneys as well as interact with third party payers for eligibility verification.

Special Notes

SBCPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

Application Procedure

Customer Service Representative - Stony Brook University – SB Clinical Practice Management Plan, Inc.

Work Location – East Setauket

Schedule – Full Time

Days & Hours – Monday – Friday; 8:30am to 5:00pm

Important Note:

The Stony Brook Medicine University Physicians website is primarily an informational and educational resource. It should not be used in place of medical advice and recommendations you receive from your health care provider. If you have, or suspect that you have a medical problem or condition, please seek the advice of your health care provider.

Stony Brook Medicine University Physicians provides marketing advice and consultation to the clinical Faculty associated with the University Faculty Practice Corporations (UFPCs). It does not provide medical care directly or indirectly nor does it oversee, direct, manage or supervise the medical care provided by any of the individual Practices. The individual Practices are responsible for the medical care each Practice provides to its patients. Please note that the Practices listed below are separate University Faculty Practice Corporations (UFPCs).