Generally speaking, the payment policies of the University Physicians-affiliated practices are outlined below. However, individual practices may adopt different payment policies from time to time.
A Practice can carry out its commitment to provide the highest quality medical care to you, the patient, only when a mutual understanding of expectations exists between you and the Practice. Requirements for maintaining your account in good standing are:
When you send in a payment by personal check, please include the top portion of your billing statement and
indicate your medical record number on your check. This helps us expedite your payment. For your added
convenience, we accept VISA, MasterCard, American Express, and Discover. You may pay your bill online using a credit card, debit card or eCheck. Just follow the web address (URL) on your statement, or click on the link below:
We understand there are circumstances that may warrant an extended payment plan. To avoid any misunderstandings, we invite early discussion of financial problems. We have payment plans available that require additional financial information.
Statements are sent on a monthly basis. The statements are itemized and indicate current activity to the account. Please pay careful attention to the top left hand corner and contact our office if the insurance on file has changed. If there is no response or payment received by the second statement run, your account may be referred to a collection agency. You can sign up for e-statements or pay your bill online by utilizing the website information on your statement or click on the link below:
Click here to view a sample billing statement.
If you have an inquiry on your bill, or if you need more information about a transaction, please call (631) 444-4800 or write to us within 30 days. Our Customer Service phone line, is available Monday through Friday from 8:00 am - 4:30 pm. Please be advised that our peak hours are between 11:30 am to 2:30 pm.