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Job Description

Job Title:
Customer Service Representative/ Billing Representative

Requisition #:


East Setauket

Post Date:

Required Qualifications
  • High School Diploma/GED
  • Minimum of two years medical billing related experience in a physician’s office or graduation from a medical billing program
  • Must have excellent expressive and written communication skills
  • Must be highly organized
  • Must be proficient in Microsoft Office Word and Excel
  • Must Have Heavy Telephone/Customer Service Experience

Preferred Qualifications
  • Computer literate with knowledge of medical insurance policies, reimbursement and medical terminology
  • Experience with insurance websites


SUMMARY: This position requires the incumbent to provide administrative support to CPMP. This position is essential to ensure billing corrections and payer payments are completed accurately.

Job Duties & Essential Functions:

  • Interact with patients to review billing questions and outstanding bills.
  • Update demographic and financial information in billing system.
  • Collect credit card and check payments via the telephone.
  • Establish payment arrangements.
  • Process registration interfaces and returned mail.
  • Complete special department/physician projects.
  • Prepare billing error corrections, refunds and itemized bills for patients and attorneys.
  • Interact with third party payers for eligibility verification.
  • Perform all other duties as assigned by management.

Special Notes

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

Application Procedure

Customer Service Representative- Stony Brook Patient Accounts CPMP

Location: Stony Brook, NY

Schedule: Full-Time

Days/Hours: Monday-Friday 8:30am-5:00pm

Important Note:

The Stony Brook Medicine University Physicians website is primarily an informational and educational resource. It should not be used in place of medical advice and recommendations you receive from your health care provider. If you have, or suspect that you have a medical problem or condition, please seek the advice of your health care provider.

Stony Brook Medicine University Physicians provides marketing advice and consultation to the clinical Faculty associated with the University Faculty Practice Corporations (UFPCs). It does not provide medical care directly or indirectly nor does it oversee, direct, manage or supervise the medical care provided by any of the individual Practices. The individual Practices are responsible for the medical care each Practice provides to its patients. Please note that the Practices listed below are separate University Faculty Practice Corporations (UFPCs).