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Job Description

Job Title:
Customer Service Representative

Requisition #:


South Setauket

Post Date:

Required Qualifications

· High School Diploma/GED.

· Minimum of 6 months of clerical experience.

Preferred Qualifications

· Experience working in physician practice.

· Experience in a call center.

· Experience with an appointment scheduling system.

· Must be proficient in Microsoft Office.

· Knowledge of medical terminology.

· Bilingual in Spanish


SUMMARY: The incumbent under general supervision and according to established policies &procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic,fast-paced environment with a high level of productivity and accuracy.

Job Duties & Essential Functions:

· High volume appointment scheduling and phone calls.

· Schedule appointments following protocols.

· Obtain, verify and input all information accurately into scheduling system.

· Conduct insurance verification.

· Provide customer service to patients.

· Demonstrate courteous and professional behavior when dealing with patients.

· Resolve patient inquiries or escalate for solution.

· Routing calls to proper departments.

· Perform all other duties as assigned by management.

Special Notes

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting,hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

Application Procedure

Customer Service Representative - Stony Brook Internists, UFPC

Location: South Setauket, NY

Schedule: Full-Time

Days/Hours: Variable Monday-Friday 8:30am-5:00pm

Important Note:

The Stony Brook Medicine University Physicians website is primarily an informational and educational resource. It should not be used in place of medical advice and recommendations you receive from your health care provider. If you have, or suspect that you have a medical problem or condition, please seek the advice of your health care provider.

Stony Brook Medicine University Physicians provides marketing advice and consultation to the clinical Faculty associated with the University Faculty Practice Corporations (UFPCs). It does not provide medical care directly or indirectly nor does it oversee, direct, manage or supervise the medical care provided by any of the individual Practices. The individual Practices are responsible for the medical care each Practice provides to its patients. Please note that the Practices listed below are separate University Faculty Practice Corporations (UFPCs).